Accessibility Statement for House Clearance Forest Hill

This Accessibility Statement explains how our Forest Hill house clearance service makes information and services available to people with disabilities. We aim to ensure that our house clearance in Forest Hill area is usable by everyone. Our approach is based on inclusive design principles and practical adjustments so that residents and visitors can access information about clearances, recycling, and safe disposal with minimal barriers. We believe accessibility benefits everyone, and that commitment guides our processes.

We follow recognised standards to build and maintain accessibility across our online content and in-person interactions. The site and service materials are continually reviewed to support screen-reader compatibility, simple navigation, and clear, plain language about items we collect and the way we operate in the Forest Hill neighbourhood. If a particular resource or description is not accessible, we will provide an alternative as quickly as possible.

Our goal is to meet and maintain WCAG 2.1 AA compliance for accessible content about house clearance services in Forest Hill. Where level AA is not yet achieved, we publish planned improvements and timelines and treat remediation as a priority. The commitment to WCAG 2.1 AA means we work on contrast, keyboard accessibility, semantic markup, and meaningful headings so that information flows logically for all users.

We design for screen-reader users by using semantic HTML, proper heading structure, ARIA roles when necessary, and alternative text for images that describe contents or context. Our Forest Hill clearance pages use descriptive link text and clear labels so screen readers announce actions and destinations. We also test with major screen readers to reduce ambiguities and improve the content experience.

Keyboard navigation is a central part of how we build the site and service tools. Users can navigate to menus, content, and booking or inquiry forms using a keyboard alone. Focus indicators are visible, interactive elements are reachable in a logical order, and modal dialogs are trap-managed for easy exit. These measures support those using assistive devices and those who prefer non-pointer input.

We provide resizable text, high-contrast themes, and options for larger clickable areas on mobile devices. For complex content such as removal checklists or safety instructions, we present information in multiple formats: plain text summaries, downloadable lists, and step-by-step visual guides. If a particular format would be more helpful, we will produce accessible formats on request.

Our operational teams delivering house clearance in Forest Hill attend accessibility awareness training so that in-person services respect mobility needs, communication preferences, and sensory differences. We try to schedule visits with consideration for quieter times and clear access, and we welcome information about how to make an on-site visit more accessible for each customer.

Key accessibility features we maintain include:

• Clear navigation and headings for quick orientation.
• Screen-reader friendly content and descriptive image text.
• Keyboard-only operation and visible focus styles.
• Color contrast checks and support for text resizing.
• Transcripts or captions for any audio or video resources.

How to make an accessibility request: please use the contact methods provided on this page to tell us what you need. We will respond to accessibility requests and reasonable adjustments in a timely manner and provide documents or appointment options in alternative formats where feasible. If you require a specific format—for example large print, audio, or an assisted visit—let us know and we will work to accommodate your request.

We regularly test and update our materials, and we welcome reports of accessibility issues so we can improve. When reporting concerns, please describe the problem and the page or resource affected. We may ask clarifying questions to ensure the right adjustments are made, and we will track and communicate remediation progress.

Further information

We are committed to continuous improvement for every part of our Forest Hill clearance service. This statement is reviewed periodically, and changes are published when updates occur. Inclusive service delivery is central to our work, and we aim to make every clearance safe, respectful, and accessible.